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[personal profile] tarnished_armor
1) Shift-bid just opened up, with no explanation of how they will determine who lands where and myriad choices of "available" shifts. There's an excellent chance I may get shafted on this.

2) After clearly observing and reporting the sale of the wrong support plan for a customer's needs, the sup declined to refund it because "they didn't ask" for the refund. I think they were too smitten by my understanding of the actual problem and sympathy to recall they'd just been shafted out of $100.

3) The rules we follow to do the job we do are changing. They are leaning so far away from what it really takes to support the devices we're supposed to be fixing, the reputation our department has built on being high fix & customer satisfaction is going to plummet because nobody wants to pay 3x as much for us to follow the manufacturer's instructions.

4) The pay still sucks and a raise is unlikely at this juncture since I've only been on this tie-over job for about 6 months. Our expenses are on their way back up, and we need to fix this now.

So, anybody have a knack for editing IT resumes? I could really use some help, and my budget is weak.

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tarnished_armor

December 2012

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